At Nimvas.com, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return or exchange eligible items within 30 days of delivery, subject to the terms below.
Eligibility for Returns and Exchanges
To qualify for a return or exchange:
- Condition: Items must be unused, unopened, and in their original packaging with all tags intact.
- Timeframe: Returns must be initiated within 30 days of receiving your order.
- Exclusions: The following items are non-returnable:
- Clearance or final sale items
- Gift cards
- Perishable or consumable items
- Items damaged due to misuse or neglect
How to Initiate a Return or Exchange
- Contact Us: Email our customer support team at hello@nimvas.com with the following details:
- Order number
- Item(s) you wish to return or exchange
- Reason for the return/exchange
- Receive Instructions: Our team will provide return authorization and instructions, including the return shipping address.
- Ship the Item: Send the product(s) back in their original packaging. Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.
Refunds
- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- Approved refunds will be issued to the original payment method within 5-7 business days.
- Original shipping costs are non-refundable unless the return is due to our error (e.g., incorrect or damaged item).
Exchanges
If you need to exchange an item for a different product or replacement:
- Contact us to initiate the process.
- Once we receive the returned item, we’ll ship the new product.
- If the exchange is due to a product defect or our mistake, we’ll cover the shipping costs.
Damaged or Incorrect Items
If you receive a damaged or incorrect product, please contact us within 30 days of delivery. We’ll promptly arrange a replacement or issue a refund at no extra cost.
Contact Us
For any return or exchange inquiries, please reach out to:
Narjer Inc.
2262 NW 75th Way
Pembroke Pines, FL 33024
Email: hello@nimvas.com